Frequently Asked Questions
We have collected some useful information on this page that you might need for planning your wedding. 🙂
Who should be contacted for the civil ceremony?
Can you recommend a well-established wedding scenario?
Guests usually arrive at 3 pm and then occupy the rooms. The civil ceremony usually takes place at around 4-4:30 pm. Then you have the congratulations, a photo session, and then guests move on to the dinner venue at around 6:30 p.m. Dinner starts at 7:00 p.m. Dinner usually takes 1.5 hours, followed by a party. At 11 pm the cake and at 12 pm the midnight meal is served, followed by another party until dawn.
Can you send us a scheme in order to make the room schedule?
You can find our downloadable room list on our website by selecting the "Wedding venue" menu, specifically under the menu item "Accommodation in the castle", indicated by a 😊 push button. This is a table in word format, which contains the description, location, characteristics of all the rooms, the number of extra beds, and you can also look at photos of the rooms.
What is the difference between a double bed and a twin bed?
A double bed is a bed consisting of one double mattress, while the twin bed means two single beds, which are next to each other or can even be pulled apart.
Can we allocate one person in a room?
Of course you can, but in this case we would charge a single surcharge. If you have paid the castle rent and you will have single accommodation in the room list, then we will take into account the number of extra beds installed.
What is the deadline for submitting the room schedule?
Please, submit the room schedule no later than by Tuesday on week of the wedding, together with the final number of guests and the seating schedule.
When is the earliest time to occupy the rooms?
If you want to get ready at us, we will provide a 50 square meter room from 7 am, however, we will be ready with the couple's room at 1 pm the earliest. All rooms can be occupied from 3 pm.
What do you prepare in the room where we are getting ready?
A makeup chair, a hairdresser's chair, a standing mirror, some chairs, tables and a sofa. These are provided free of charges. If you wish to have drinks (some soft drinks, mineral water, coffee, champagne or wine) and some snacks (sandwiches, scones, salads), we will discuss this question when filling out the scenario.
Some of us would like to have lunch on our wedding day, can this be solved?
Yes, we'll discuss that when filling out the scenario. What matters to us is how many people want to have lunch, when and what do they wish to eat.
Can you provide a baby cot or should we take one?
We can provide 6 baby cots. If you need more than that, it is advisable to bring your own.
Do we have to drop off the room keys at 11 a.m. the next day?
If a guest occupies the room the next day you are definitely requested to hand over the key at around 11 am. It is because the maids must leave the keys to the clean rooms at the reception no later than 3 p.m. so that the arriving guests can occupy their rooms.
If you're not sure that you can keep the 11-hour key delivery deadline, we can arrange for you to drop off the keys in stages... By 11 a.m., we ask for 8 keys (16; 17; 18; 19; 31; 32; 33; 34). Later 8 more keys (7; 8; 9; 10; 11; 12; 14; 20) until 12 o'clock, the remaining 10 keys (1; 2; 3; 4; 5; 6; and the 4 outer apartments) by 1 pm. The main thing for us is that the maids can do their jobs, so they can keep moving.
How many keys are there for a room?
There is only one key to a room, so if several people use the given room, it is advisable to always drop off the key at the reception, so that the occupants of the room can access it at any time and the guests do not have to look for each other. If the key is not at the reception, then someone is in the room.
Based on our hotel experience, we know that a large group check-in + room assignment can easily drag on. What is your experience, how long does it take when guests arrive? Can we speed up the process by collecting guest information in advance? Or do you have any other suggestions for this?
If guests arrive at the same time (e.g. after church), then it really takes a longer time to check in. Unfortunately, we cannot work in advance, because according to the new regulation, we have to scan each ID in order for the data to be entered into the NTAK (National Tourist Data Center) system. If many people arrive at the same time, receptionists will ask guests to leave their IDs at the reception so that they can be scanned after handing over the keys. In about an hour, everyone can get their ID back.
Which are the "noisier" rooms in case of indoor dinner?
For indoor dinners, the noisiest rooms are: 1; 2; 5; 6; 7; 8; Borderline cases: 3; 4; 9; 10; 11; 20; Quiet rooms: 12; 14; 16; 17; 18; 19; 31; 32; 33; 34; External apartments.
Which are the "noisier" rooms in case of dinner outside?
For dinners outside, the noisiest rooms are: 2; 5; 6; 7; 8; 10; 19; Borderline cases: 1; 3; 4; 9; 11; 12; 17; 20; 32; 33; Quiet rooms: 14; 16; 18; 31; 34; External apartments.
Does an extra bed mean that you can put a full-fledged bed in the rooms, or is it somewhat a less comfortable bed?
By extra bed we mean pull-out sofas in the outer apartments, and fold-out guest beds in the rooms of the castle.
Is breakfast included in the price of the extra bed, or should it be paid separately?
The price of the extra bed also includes the price of the next day's buffet breakfast.
Which of the apartments is in the attic and which is on the ground floor?
External apartments are called for short K1, K2, K3 and K4. Apartments K1 and K3 are in the attic, apartments K2 and K4 are on the ground floor. Apartments K3 and K4 can even be opened into one.
Is there a way for guests to pay for the accommodation individually?
Naturally, there's a way. However, guests will have to be told earlier how much to pay per person. We ask you to provide a list of rooms, who sleeps (full name) in each room and who pays at the reception and how much.
Can you provide an iron and an ironing board?
Yes, we also have ironing boards and irons, which can be requested from the reception. As soon as we get them back after use, your guests can also ask for them.
By what time do we have to decide whether the civil wedding will be outside or inside?
We can furnish the civil ceremony venue in 15 minutes. Since we know that every couple wants an outdoor ceremony, if there is a chance that the shower will be over soon, we wait.
Do you provide the sound system for the civil wedding?
Unfortunately, we are not experts. The musicians or the DJ provide the technical equipment necessary for the sound system and guarantee its proper, smooth operation. This way, guests can listen to pleasant music even during the waiting period.
How many chairs do you provide for the civil ceremony?
We have 140 wooden garden chairs for the guest, plus 4 covered chairs for the couple and their witnesses.
What do you provide for the civil ceremony?
Wrought iron "happiness gate" (only for the civilian one in front of the castle), burgundy carpet, wooden garden chairs, 4 covered chairs and a beautifully covered table.
Is there a candlestick for the ceremony?
The candlestick will be brought to the ceremony by the registrar, if you discuss it with her.
The castle hotel is animal-friendly, can we take a dog?
Yes, we're an animal-friendly hotel. 🙂
Is it possible for us to take the food for the guest waiting reception?
Yes, you can, but if nothing is ordered from us, we will charge a service fee, since you need a waiter, plates, napkins, etc. in the same way.
Can we bring in cookies and cakes?
Yes, you can bring both. You don't need an invoice or delivery letter.
If we carry music on a USB flash drive, can you provide a player?
Sorry, we can’t provide a laptop, you're supposed to bring that, but we can give you the loudspeakers. If you ask the musicians or the DJ, you can listen to the music you have put together with professional technique.
How to cool cakes that we take in?
We have an air-conditioned room with about 15C. For the creamier cakes and for cakes, we have a 300-liter refrigerator. But we wouldn't really recommend creamy cakes, as they will be served on the tables in the evening and they can easily go off.
How are our brought-in cookies served?
Cakes can be requested in the middle of each table, or perhaps on a separate dessert table. In both cases, we place your cakes on separate plates/trays with cake doilies.
How is the wedding cake served? Do you provide knives, trolleys, etc...?
The waiters place the cakes on the cake stand you brought in, then place the cake on a trolley. They drain boiling water into a separate small jar and put the cake-cutting knife in it. Dessert plates and forks are placed on the middle shelf of the trolley, and then the cart is pushed in at the agreed time.
Is the slicing of the bride's cake done by the couple or do we get help?
The bride's cake is usually cut by the couple, and as long as they are "enjoying" it, they can continue. 😊 After proper eye contact, one of the waiters takes over the task of slicing the cake, and another waiter takes out the cake slices placed on the plates.
How long do you consider a child a child? What discount do you offer for children?
We offer free meals and drinks for children from 0 to 3 years old, and we provide a 50% discount for 4-12 years old.
Is there a high chair, if so how many?
Yes, we have 9 high chairs.
Is a trial dinner/lunch possible?
Of course, it is free for the couple to taste the menu they have compiled. If the couple arrives with the family, then you have to pay for the family members 6.500,- HUF / person for the entire menu.
How long is it possible to change the menu?
About 3-4 weeks before the wedding, we arrange another meeting, where we fill out a scenario (dates, comments on menus and drinks, wishes, etc.). This will be the basis for the whole wedding, and at this time it is still possible to make changes to the menu, but no longer after filling out the script.
When should we decide whether we want dinner in the tent or in the hall?
When filling out the scenario (about 3-4 weeks before the wedding).
What is the latest time to drop off the dinner numbers?
The final number of guests has to be submitted on Tuesday during the week of the wedding.
What napkins do you have? Is this included in the price?
We provide white damask-effect napkins, free of charge. However, it is the responsibility of the decorator to decorate the napkins, if flowers, ribbons, beads or any other decorations have been requested on them. If you require the napkin should be folded in some "restaurant" style, then the waiters will do that and place the napkins onto the plates.
How do you serve the wedding dinner?
In terms of its nature, dinner can be table-serviced (in this case, we serve the compiled menu on wooden plates) or it can be a buffet. In the case of a buffet dinner, it is also possible to take the soup(s) to the tables in big soup bowls, and after eating the soup, the couple opens the buffet and the main dishes can be eaten from there.
If we ask for the selected menu on wooden plates, how many people do you prepare a plate for?
The wooden plates are 60*60 cm, so we bring one large wooden plate to each table, which is full of delicacies.
What if you run out of food on the plates?
Naturally, we will fill up the plates, until all the guests are well-fed.
In case of a buffet dish does the chef serve it or is it written somewhere what to find in the chaffings?
There is a Swedish label holder with the name of the food in front of each chaffing.
Unfortunately, there are two tables where we have to seat 11 guests. Do they fit comfortably?
It is possible to seat 12 chairs, (with American-style chairs) if it is really necessary. If possible, do not plan to seat more than 10 guests at each round table.
What is included in the rent of the tent?
The tent, the materials on the ceiling, the six chandeliers, the carpeting, the dance floor, the 3x4 meter stage (or orchestral podium)
Can the sides of the tent be pulled apart?
Yes, with the exception of the first and last tarpaulins (there are stiffeners here) they can be pulled apart.
How many meters is the tent?
If not your recommended decorator makes the décor, will you have ladders and other things that he might need?
Unfortunately, we do not have any decorative tools, so if you come with an "outsider" decorator, you should bring everything you will need: a large ladder, a small ladder, scissors, etc.
When can the decorator start and by what time will he have to demolish the decor the next day?
The decorator can start from 7 am. and demolish the décor by 7 am. the next day.
Where do the musicians, the photographer and the videographer usually eat?
Service providers usually eat separately in the restaurant, so you do not have to count on an extra table- or extra decoration charge. However, if you want them to be near you, they can eat in the tent with you.
What is the price of the service providers' menu?
If they ask for a full menu, then it is a full price, but if you do not insist on their full supply, we will serve them dinner for 7.500,-HUF. If they do not drink short drinks, we will charge them 50% of the price of unlimited drinking.
How long does dinner last?
Approx. 1.5 hours
Is there a possibility of holding a short game at the tables between the soup and the main course during dinner? Do you see any obstacles to that in terms of servitude?
After the soup, it takes about 10 minutes before the main dishes are served on the tables. There you can hold a short game, which should not be longer than 10 minutes!
What kind of cocktails can you serve if we have ordered one of the cocktail packages from you?
In general, the 5 most popular cocktails are usually asked by guests, because their names sound good, plus they are very tasty. These are, of course, Mojito, Pina Colada, Tequila Sunrise, Sex on the beach and Orgasm. But of course, our mixer colleague will make anything which he has the ingredients for, as he is excellent at his job. 😊
What kind of soft drinks, and what kind of juices will there be?
Unless the couple decides otherwise, we prepare Coke, zero Coke, Fanta, Ginger and Tonic from the soft drinks in different proportions. From juices you can have 100% orange juice, peach and apple juices.
We would like to have a short slideshow of childhood photos, can you provide a projector and canvas?
Yes, we can provide both for free, just tell us when and where you want them. 😊
When to pay the second installment and how much is it?
Payment of the second installment is due 2 months before the wedding date by transfer or in cash on the spot. The amount is at the very end of the excel quote.
How to pay the last installment and how much is it?
The last installment should be paid in cash at the reception the day after the wedding based on the final number of people.
Are there any safes in the rooms?
Yes, every room has a safe.
Is there a hollow and a large wooden spoon for the bride dance?
Of course there is, and we're very happy to lend it to you.
What is the telegram address we can write on the wedding invitations?
Fenyőharaszt Kastélyszálló . (2174 Verseg-Fenyőharaszt). There is no street and house number, so it is necessary to write Kastélyszálló Kft. on it, and do not forget, the name of the couple should also be written on it!
How long can the party last?
If you ask us, until morning, even 7:30, because then breakfast begins...
What chairs are there for dinner?
Our own padded chairs are included in the offer. However, if you wish to have white American-style chairs with pillows, there is a special fee for this, which you can find in the submitted offer.
What about the leftovers?
The leftovers from the dinner and the midnight meal can be taken away the next day. Please, bring wrapping material for the leftovers, the cakes and the bridal cake.
When guests come to the dinner venue, do they find drinks on the tables?
We put only a liter of carbonated mineral water, a bottle of lemonade with non-carbonated mineral water. Once the guests have sat down, the waiters take the order for drinks and bring them to the tables. When the wooden plates are already out (if the dinner is not buffet-style), our waiters place soft drinks and different wines on the tables.
How much wine and brandy should we bring and in what packaging?
The wines and brandy you take can be brought in any packaging, because we have bottles, jugs, karaffs. Determining the quantity is not an easy thing, as it depends on the composition of the wedding party, the quality of the brandy / wine, the weather, how long the party lasts, etc. But as a rule of thumb, adults usually consume on average 2 dl of brandy and half a bottle of wine. So, for a wedding for 100 people, you can count on a minimum of 20 liters of brandy and 50 bottles of wine.
There will be some guests with food intolerances (gluten, milk protein, lactose, etc.), vegetarians and vegans. What and how are they served?
When filling out the script, we discuss the needs and write it out separately for the kitchen. For them, we usually serve their dinner on a separate plate so that it does not come into contact with the rest of the dishes. In the case of gluten-intolerant people, naturally, we do our best to make sure that the dishes are prepared separately, but we cannot take responsibility for the very sensitive, since dishes with flour are also prepared in our kitchen.
Can we bring a confetti cannon?
Based on the experience of previous years, unfortunately, we can't let you do that. Weeks after the wedding, the park is still full of silver/gold papers fired from the cannon. So please, don't bring this for the sake of other couples and guests.
Is it possible to hold a candlelit- waltz in the tent or is it flammable?
Yes, you can have a candlelit- waltz, but please bring a candle that doesn't drip and have some paper to hold the drops, in case it does.
How many tables can be installed in the tent and with what placement?
The counting numbering begins from the main table. Each row can accommodate 4 round tables, and 4 rows of tables can be placed in the tent.
We are afraid that in the tent it will be warm, and there will be a lot of mosquitoes. Can you do something about it?
Actually, in the late afternoon/evening hours, when guests are in the tent, only mosquitoes can cause problems; we usually light mosquito repellent torches, as the best protection. Thanks to the huge trees next to the tent, it's very rare that temperature rises extremely high in the evenings. If it's hot, we have two humidifier fans and several more powerful fans.
Can you provide a toy corner, where should we put it?
Wherever you want. 😊 To the right or left of the main table, in the middle room, in the part below the arcades in front of the tent, or outside the tent. When filling out the script, we will show you the locations. 😊
How many cars can fit in the parking lot?
There is room for about 50 cars in our parking lot.
When does breakfast start and finish?
Breakfast is from 7:30 am to 11:00 am in the restaurant.
It's going to be nice weather, isn't it?
When will we fill out the wedding scenario and what exactly do we need to clarify then?
This is one of our most important meetings with the couples. Here we clarify the schedule of the whole wedding, the final menus and dates. It is from this scenario that chefs, waiters and all the staff attending the wedding will work. It is extremely important that all the details should already be in place during this meeting. Later no changes should be done to the scenario!
What exactly will we be talking about?
- How many of you will be at the wedding? It is enough to specify an approximate number of people during this meeting. The number of adults and children from 4 to 12 years old, the number of wedding service providers (photographer, videographer, bridesman, etc.). The exact figures should be sent by e-mail exactly 5 days before the wedding.
- At what time will you (the couple 😊) arrive at the wedding venue?
- When will your invited guests arrive at us ?
- Are you getting ready at us in the room we provide?
- Will you need anything beyond the basic preparation (a standing mirror, a makeup chair, a hairdresser's chair, tables, chairs and a sofa)? For example: some sandwiches or scones, a Caesar salad, breaded camembert, lunch, champagne or wine. If you need something, what is it exactly and for how many people?
- How many people will sleep at us? It is enough to give an approximate number of people now. The final numbers should be sent by e-mail exactly 5 days before the wedding.
- Do guests pay for their accommodation the day after the wedding or does the couple pay for everything? If guests pay, how much will they pay? In this case, we recommend that you enter in the downloadable room list how much they pay per person next to the names of the paying guests.
- At what time does the guest waiting reception start and what will be its contents?
- Are you planning to you bring any cakes to the guest waiting reception?
- Can we start serving the wine and brandy you brought in, at the guest waiting reception?
- When and at which wedding venue will the civil ceremony take place? In the front between the lake and the fountain, in the back at the lake or in the forest?
- We will discuss what options you have for a civil ceremony in case of bad weather.
- Where would you like to receive the champagne congratulations after the civil ceremony (at the table, or at the gate of happiness or perhaps in advance during the guest waiting reception)?
- At what time do guests walk over to the wedding dinner venue?
- Where and at what time will dinner take place? In the tent or in the ballrooms inside?
- How many people will be seated at the main table and approximately how many round tables will be needed? It is satisfactory to specify an approximate number of people during this meeting. Please send the exact number of tables 5 days before the wedding by e-mail.
- What kind of chairs will there be? Our upholstered chairs (there's no extra charge for this) or the white, American-style chairs (separate fee)?
- For the wedding dinner, we provide white damask effect napkins. Do you need them or will the decorator bring the napkins that match the décor? The exact contents of the wedding dinner. Which style do you choose: the table- service style - on wooden plates or a buffet table style?
- How many food sensitive guests will you have? What food to serve them exactly? In the seating order, please indicate exactly where the food sensitive guests will sit so that the waiters can easily find them during the wedding.
- Will you bring the cakes for the last course of the dinner? If so, where should we put them? Centered on each table or on the buffet tables? Maybe both places?
- Where will the service providers dine? Together with the guests or in a separate room?
- What would you like us to do with the leftovers from the wedding dinner? Serve them for the midnight meal or put them in the fridge and serve them the next day during breakfast? This way you could take them home. Don't forget to bring the packaging material! 😊
- At what time do you want the bridal cake?
- What will be the contents of the midnight meal and how many people would you like it for?
- We will agree on the exact contents of the beverage package.
- Other important issues for you that have not been mentioned in the wedding scenario.
Ask us for an offer for your wedding by filling out a simple form! We look forward to your inquiry!